FAQ

Custom metal plaques are sophisticated, commemorative art pieces that are personalized for your unique occasions, achievements, and guests. We print personalized artwork directly onto metal, creating a stunning, modern and unique aesthetic. Our custom metal plaques range from industrial style to gorgeous artful designs, and are designed to be extra special gift for extra special occasions. Once your design is finalized and your proof is approved, we use high top quality lifetime inks to print your artwork onto metal sheets before mounting a sturdy acrylic backing for durability and functionality. The backside is equipped with a functional sawtooth cutout and finished in fine, black velvet. Each plaque arrives ready to hang and appreciate. Truly a special gift and an upgrade from canvas and paper prints. Our metal plaques come in two finish options, opaque and translucent. Opaque Metal has a thin white enamel coating which allows full color printing on top, with deep vivid colors and true whites and beiges. Because of the enamel coating, you will not see or feel the underlying raw metal beneath opaque metal art prints. Translucent Metal prints DO show the actual metal beneath the art print. Light colors are somewhat transparent and whites and beiges highlight the actual tin color beneath the print. When the light shines on your translucent metal art plaque, it creates a gorgeous, luminescent effect. Translucent prints offer a much more metallic experience than opaque metal prints. Additionally, we offer hand crafted, soldered metal framing services for a complete look. Metal framing is available in tin and may be optionally upgraded to real copper or brass. Framed metal plaques also include a soldered metal chain on the backside for hanging wall display. • A proof will be emailed to you for your review with your custom personalizations. • We use high resolution, full color imaging for every art print. • Metal plaques up to 9×12 are mounted with 1/8″ depth. • Metal plaques larger than 9×12 are mounted with 3/16″ depth. • Soldered metal frames include a matching soldered chain for hanging, in lieu of a sawtooth cutout. • Tabletop display stand option is available for metal plaques up to size 11×14.

Lucky canvases are printed onto professional quality, museum grade, cotton blend canvas material. Each canvas is then varnished before being stretched and mounted onto a .75″ solid wood frame. Our gallery wrapped edges ensure there will be no unsightly borders. Your finished artwork is wrapped and mounted around a wood stretcher frame for a seamless finish. Our canvas prints are artful, colorful, and long lasting. Their timeless artistic appeal instantly draws the eye and warms the room with texture and depth. Canvas prints are ideal for promoting a comfortable and more relaxed aesthetic. • A proof will be emailed to you for your review with your custom personalizations. • We offer high resolution, full color imaging for every art print. • Museum grade cotton blend canvas • Archival inks for pure, lifetime lasting colors • We varnish coat every canvas for endurance and sheen • Solid wood frames for sturdy construction Please allow up to two full weeks for standard delivery on all canvases in the domestic USA.

All personalized art prints are available unframed. We also offer solid wood frames on sizes up to size 11×14. Custom art prints are professionally printed onto 11 mil soft gloss, photographic papers that offer a lifetime guarantee of beauty. We use only archival inks and materials to ensure your art will last for generations to come. • A proof will be emailed to you for your review with your custom personalizations. • We offer high resolution, full color imaging for every art print. • True borderless prints. • Unframed prints may be framed with any standard frame of your choice. Sizes up to 11×14 are shipped in sturdy flats. Larger prints are rolled and shipped in sturdy tubes.

11 oz. Custom Ceramic Coffee Mug Custom art personalized mugs sold individually or in sets of 2. These custom mugs make an ideal stand alone gift or as a complementing add-on gift. Personalized uniquely for any occasion, this sentimental and commemorative coffee mug makes an extra special gift topper or is a lovely gift in itself. Made to be part of your design ensemble. Dishwasher and microwave safe. C handle for comfortable use. For hot or cold beverages. Personalizations included.

Our finest card stock produces the most elegant and color vibrant cards to accompany your gifts. Printed as an exact replica to your personalized plaque. Card construction quality is also suitable to be framed after being opened. Size 5x7 folded card Vibrant color on the highest white point Includes quality white envelope Light texture to the touch Cellophane wrapped for protection

Your custom proof will be prepared for you within 2-4 business days and a link will be emailed for you to review online. Once your approval is received, your order will be processed for production immediately thereafter. PRODUCTION TIME: Metal Plaques (framed and unframed) are prepared for shipment within 3-5 business days of your proof approval. Art Prints (framed and unframed) are prepared for shipment within 3-5 business days of your proof approval. Canvas prints require up to 7 business days to be prepared for shipment, once your proof approval has been received. TRANSIT TIME Transit time is approximately 5-7 days for all domestic orders. International shipping is a minimum of 2 weeks and may take up to 6 weeks, depending upon the country, the carrier service, and the weather. ** At this time, we ship via UPS an USPS only. While we are unable to guarantee the service of third party delivery services, we DO guarantee a prompt replacement, in the event of any damage in transit or a package deemed lost in transit.

Your custom proof will be prepared for you within 1 business day and a link will be emailed out to you for you to review online. Once your approval is received, your order will be processed for production immediately thereafter. PRODUCTION TIME: Metal Plaques (unframed) are prepared for shipment within 1 business days of your proof approval. Framed Metal Plaques are prepared for shipment within 2 business days of your proof approval. Art Prints (framed and unframed) are prepared for shipment within 1 business day of your proof approval. Canvas prints require up to 3 business days to be prepared for shipment, once your proof approval has been received. TRANSIT TIME: Transit time is approximately 3 days for all domestic orders. International shipping is a minimum of 2 weeks and may take up to 6 weeks, depending upon the country, the carrier service, and the weather. ** At this time, we ship via UPS an USPS only. While we are unable to guarantee the service of third party delivery services, we DO guarantee a prompt replacement, in the event of any damage in transit or a package deemed lost in transit.

Your custom proof will be prepared for you within 1 business day and a link will be emailed out to you for you to review online. Once your approval is received, your order will be processed for production immediately thereafter. PRODUCTION TIME: Metal Plaques (unframed) are prepared for shipment within 1 business days of your proof approval. Framed Metal Plaques are prepared for shipment within 2 business days of your proof approval. Art Prints (framed and unframed) are prepared for shipment within 1 business day of your proof approval. Canvas prints require up to 3 business days to be prepared for shipment, once your proof approval has been received. TRANSIT TIME: Transit time in most cases is overnight service, barring any unforeseen acts of nature or otherwise extenuating circumstances that may render the delivery company incapable of being able to make delivery in this time frame. ** At this time, we ship via UPS an USPS only. While we are unable to guarantee the service of third party delivery services, we DO guarantee a prompt replacement, in the event of any damage in transit or a package deemed lost in transit.

Lucky Tusk is committed to offering only the finest quality plaques and prints for lifetime enjoyment. We use the finest products and materials to produce archival quality, professionally designed plaques and prints that may be passed down and appreciated by future generations to come. Today’s finest moments can be commemorated with tomorrow’s future heirlooms, honoring and celebrating year after year. All artwork is done in-house, to ensure our highest standards are met. We design, personalize and hand craft each piece with care and great attention to detail, before carefully wrapping in Earth friendly, sustainable packaging. We stand behind all of our products and will promptly replace any piece that arrives damaged in shipping or deemed lost in transit. In the unlikely event that your plaque includes an error that was not previously approved on your final proof, we will also make a prompt correction and replacement. Your proof approval is required, in order to send your art into production. This mandatory step ensures that you understand exactly what you will receive, including the material and size of your plaque, the artwork and colors, and the exact spellings and dates that will be printed. If there are any errors in the type or art, revisions will be made and another proof will be provided to you, until your proof is ready of your final consent.

We are committed to meeting or exceeding your expectations in top quality merchandise and top quality service. We stand behind all of our plaques and products! We do strive to be perfect 100% of the time but because we are human, we also stand behind the rare occasion that an error in design or craftsmanship may arise. If you receive your plaque or print with an error or omission that was not evident on your proof, we guarantee you a prompt replacement at not cost to you. If you receive your plaque and find there is an error, and the error was also visible on the last proof that was approved, we will offer you a deeply discounted rate to revise and reprint your plaque for you. We will also expedite the replacement production at no additional cost, in an effort to help you meet your timeline. If your purchase was for a canvas or paper print and upon arrival, you regret that you did not elect for a metal plaque, we will also do our best to create a once-in-a-lifetime offer for you to upgrade your art to a metal plaque. We understand that each moment you choose to commemorate with such permanence is a deeply important memory to you or someone that you care for. It is very important to us that your anniversary or event is harmonious with the outcome of your commemoration, as the two will be inseparable. Your satisfaction is our #1 goal!

We offer award winning designs and products created 100% in house by your Lucky Tusk team. We never outsource production and we source our materials locally, whenever possible. We believe in recycling and reducing our carbon footprint wherever possible. It may be that you find our shipping boxes unappealing, the inside packaging to have been used before, or you can't find any bubblewrap around your artwork. That's because we care about our planet and we care about our resources! We know you're not planning to hang that box on your wall, so we hope you'll be agree that it just makes sense, in an effort to: • Reduce waste • Prevent pollution • Conserve natural resources • Conserve energy • Create local jobs ** We do recycle plastic packaging, if we receive it in one of our supply orders. We recycle these materials in our packaging, in order reduce waste. By recycling the plastic packaging, we add additional value back to the resources that were depleted to initially create that packaging, as well as stave off a future home in the landfill. You can continue to reuse and recycle, too! Let's work together to try to keep the world from making more.

If it's important to you to impress your staff, employees and clientele with your own custom line of appreciation plaques and gifts, you've found the right partner with Lucky Tusk. We'll help you create the perfect design to express who YOU are for your next award ceremony or fund-raising program. The message your awards will send will be in your voice and with your style. Once you're a Lucky Tusk client, ordering repeat service awards is as easy as sending a text. Have your plaques delivered to your office or sent right to the recipients. We've got you covered! We'll help you stand out and we'll help you make an impact where it counts the most. Your appreciation will not be understated!

If it's important to you to impress your staff, employees and clientele with your own custom line of appreciation plaques and gifts, you've found the right partner with Lucky Tusk. We'll help you create the perfect design to express who YOU are for your next award ceremony or fund-raising program. The message your awards will send will be in your voice and with your style. Once you're a Lucky Tusk client, ordering repeat service awards at a discount is as easy as sending a text. Have your plaques delivered to your office or sent right to the recipients. We've got you covered! We'll help you stand out and we'll help you make an impact where it counts the most. And we'll save you money while you do it. Your appreciation will not be understated!

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