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Order Fulfillment & Shipping
Please see our Shipping & Delivery guide below to determine the time frame that your order will be fulfilled. We offer expedited service, in addition to our standard service options. Expedited Service is an option we offer that ensures we will provide your proof to you within 24 business hours and upon your approval, we will print within 24 hours. You may also order standard or expedited shipping services via checkout. Standard shipping transit time is approximately 5-7 business days (although oftentimes sooner) and expedited shipping is approximately 2-3 business days.
We offer Expedited Service, as well as Expedited Shipping. Each may be purchased and used independently of each or together.
Expedited Service is an art service we offer for the quick designing, proofing and printing of your artwork. Expedited services do not include expedited or overnight delivery. Proof turnaround time is within 24 business hours and once your approval is approved, your artwork will be printed within 24 hours. Canvas prints have a build time that exceeds 24 hours and is noted in the Shipping & Delivery guide.
Expedited Shipping is offered via checkout in addition to standard shipping. Expedited shipping does not include overnight shipping. The approximate transit time for expedited shipping is 2-3 days. Canvas items have an additional build time that will not enable them to be received within 3 days of purchase. Please read our Shipping & Delivery guide for realistic delivery times.
Returns, Refunds & Exchanges
Non-custom artwork may be returned in its original condition within 14 days of receipt of delivery for a full refund, less any shipping charges. Shipping charges are non-refundable.
Custom artwork is non-refundable. If a mistake was made on your custom order, please email a minimum of 2 clear photos with a message of explanation of what was not made in accordance to your approved proof. You will not need to mail the item back to us. If it is determined that we have made an error on your artwork, your art will be promptly replaced at no additional charge to you. Refunds cannot be given on custom items. If no replacement can be made, a store credit will be issued for the amount you paid toward the same or different artwork, to be used at a time that is convenient to you.
Please understand that your purchase is considered a contract to begin services on your custom art work. You may cancel your order at any time after purchase and before your initial proof has been sent to you. Once your first proof has been sent to you, your order can no longer be considered eligible for cancellation. Thank you.
Your satisfaction is extremely important to us. We will always make every effort to ensure that you will be 100% dazzled with the outcome of your custom artwork. If you are not satisfied with your artwork, please let us know. If you are, please tell a friend!